IT Professional · 20+ years experience

James
"Jim"
Hofmann

TechOps Lead · Cloud Infrastructure · Servant Leader

I help teams operate reliably and efficiently through infrastructure automation, cross-functional collaboration, and servant leadership. Open to CA relocation and PST (±2hr) remote work.

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Jim Hofmann
Jim Hofmann
Reno, Nevada
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Core strengths
Infrastructure
AWS · EC2 · Cloud Ops
Platform
Salesforce Admin
Automation
Scripting · DevOps
Leadership
Team Lead · Agile
Remote work
Fully remote since 2016
Education
B.S. IT · WGU 2025
Education & credentials
B.S. Information Technology
Western Governors University · Class of December 2025
Graduated after returning to school full-time, 2022–2025
A deliberate investment. After leaving Zilliant, I returned to school full-time — earning my degree alongside multiple industry certifications and hundreds of hours of platform training. Everything below is verified and publicly linked.
Credly
Verified badges
Industry-standard certifications, each verified and shareable. Includes CompTIA, AWS, ITIL, Linux, and Salesforce credentials.
AWS CCP CompTIA A+ Security+ Network+ ITIL 4 Linux
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Salesforce Trailhead
Trailblazer profile
Certified Salesforce Administrator and Triple Star Ranger — reflecting deep, hands-on platform expertise earned through structured learning tracks.
Admin ADM201 SF Associate Triple Star Ranger
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Skillsoft
Digital badge wallet
30
course completion badges
earned 2022–2025
Structured learning tracks focused on IT operations and cybersecurity, completed during a full-time return to school. Each badge represents a verified course completion.
IT Operations Cybersecurity 30 verified badges
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Career highlights
2022–2025
Full-time student
Western Governors University
Returned to school to complete B.S. Information Technology. Acquired multiple industry certifications and 30 Skillsoft course completions alongside degree coursework.
2014–2022
TechOps Lead / DevOps
Zilliant
Led internationally dispersed team. Managed 500+ EC2 servers, 1,000+ databases across two continents. Won "People's Choice" award twice — in 2015 on-site and again in 2020 remotely.
2013–2014
Associate Operations Engineer
Zilliant
Supported migration to full SaaS platform at AWS. Administered Rackspace assets and third-party services including SendGrid and Atlassian tools.
2008–2012
Software Developer & Windows Network Admin
Fusion Labs
Wore multiple hats — .NET development for Blackbaud and coast-to-coast network administration for client accounts.
2005–2008
Datacenter Operator
Fusion Labs
Installed, configured, and repaired servers across datacenters. Managed tapes, access control, change management, and customer ticket requests.
2001–2004
Implementation Staff Consultant
RealPage, Inc.
Advanced from Data Migrations to team lead. Built automations that reduced team size from 20 to 6 people. Produced MS Project templates that improved sales-to-implementation tracking.
Beyond the terminal
There's more to Jim than IT

Adventures, hobbies, and stories from life outside the datacenter. Come see what drives me when I'm not wrangling servers.

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